Where do the products come from?
All products are shipped from Brazil or United States warehouses. We stock directly from the manufactories.
What should I do if product arrived damaged?
Our commitment is to ensure that every product reaches you in perfect condition and with a reasonable expiration date. If, unfortunately, your product arrives damaged, please just take a clear photo of the damaged item and email it to us with your order details.
Upon receipt and verification of the damage, we will promptly ship a replacement product to you at no additional cost. Your satisfaction is our top priority, and we'll make sure to address any concerns swiftly.
How long will my order take to be delivered?
For products marked as " Fastest Delivery ⚡", our warehouses in San Diego, CA, and Brazil ship out orders from Monday to Friday on the same day, provided the order is received before 10 AM EST. For items marked "Ship in 3-5 days", there's an additional processing time as these aren't our best-selling products. Once dispatched, the actual delivery duration depends on the shipping service you opt for. We're proud to offer competitive rates from USPS, UPS, and FedEx. Typically, UPS and FedEx services deliver within 3-5 days anywhere in the US and Canada. However, delivery times can vary based on the selected service and destination.
I'm a customer in Canada. Are there any additional charges I should be aware of?
Yes, for our Canadian customers, it's essential to note that while we strive to offer the best shipping rates, you might be subject to import duties, taxes, and other import charges upon your order's arrival in Canada. These charges are levied by the Canadian customs and are the responsibility of the recipient.
Remarks:
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Orders placed on Saturday and Sunday will be processed on the next business day;
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All orders are subject to product availability. If an item on your order is unavailable, we will ship part of the order that is available and when the missing item becomes available, we will ship the remainder of it;
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The delivery date of your order may vary due to carrier shipping practices, delivery location, method of delivery and quantity of items ordered, and your order may be delivered in separate shipments;